The modern IPOK platform is in operation!

We have launched an innovative customer service platform, which will certainly facilitate the process of submitting and considering complaints regarding equipment in the Bach Sport offer.

We have launched an innovative customer service platform, which will certainly facilitate the process of submitting and considering complaints regarding equipment in the Bach Sport offer.

Being aware that any fault, even the smallest one, may mean the necessity to return the equipment to the service, Bacha Sport has developed and implemented a complaint system that allows you to track the complaint process at every stage – from the moment of its notification, to the completion of the repair of a given equipment.

We believe that the platform we have created will allow us to be able to serve all Bach Sport contractors even faster and more efficiently.

The products offered by Bach Sport are of the highest quality and meet both all safety standards and European standards. However, as in the case of all equipment, mechanical and electronic elements are exposed to various types of failures or faults.

The basic task of the online customer service platform is to simplify and shorten the complaint process to the minimum necessary. Thanks to this, the end customer, submitting a complaint, receives the repaired equipment immediately after the end of the repair, without unnecessary delay resulting from the circulation of documents between the Seller and our Service.

The website each time informs via IPOK about the method of solving a particular complaint. In the event of a service response, the system will automatically generate and send an e-mail to the seller with information about the change in the status of a given repair.

We would like to remind you that the seller is responsible for informing his customers about the condition and course of the complaint. The website contacts the customer only if it is necessary to arrange additional details or order a courier to collect the advertised equipment or parts.

Of course, we wish you long-term and trouble-free use of the equipment from the Bach Sport offer!