Store regulations

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A contract between the Customer and the Seller may be concluded in two ways. Before placing an order, the Customer has the right to negotiate all provisions of the contract with the Seller, including those amending the provisions of the following terms and conditions. These negotiations should be conducted in writing and addressed to the Seller’s address (Bacha Sport, ul. Kozielska 439, 44-164 Gliwice). If the Customer decides not to conclude a contract through individual negotiations, the following terms and conditions and applicable law shall apply.

1. PARTIES TO THE TRANSACTION AND SUBJECT OF THE TRANSACTION 

1. Online store operating at www.bachasport.pl, run by the company BABY SPORTS with its registered office in Gliwice at ul. Kozielska 439, NIP: 969-161-65-23, REGON: 363368612, GIODO 140648.

2. The price of all items visible on the online store website bachasport.pl products is a gross price (includes VAT) and is expressed in Polish zlotys. 

3. The price given for each product is binding at the time the customer places an order.. 

4. The store reserves the right to change the prices of goods on offer, introduce new goods to the store’s offer, conduct and cancel promotional campaigns on the store’s website, or introduce changes to them.. 

5. The Seller declares that the products sold via the online store bachasport.pl are brand new, covered by the manufacturer’s warranty, have a CE certificate (if required), and have been manufactured in accordance with the European standard EN 957 HC (if this standard is required for a given device). If the product is not brand new or has been previously assembled, this information can be found in the description on the product card.

6. The Seller will make every effort to ensure that the products visible in the online store offer bachasport.pl correspond to the Seller’s current inventory. In the event that all or part of the goods ordered are unavailable, the Buyer will be notified. The Buyer will have the right to decide how to fulfill the order, i.e., partial fulfillment, extended waiting time, or cancellation of the entire order.. 

7. In the case of promotional sales and clearance sales for which a limited number of goods are intended, the order will be fulfilled in the order in which confirmed orders for these goods are received, until the stocks covered by this form of sale are exhausted.. 

2.TRANSACTION 

1. Orders in the online store bachasport.pl can be made via the store’s website bachasport.pl – through the shopping cart mechanism on the store’s website.

2. When placing an order, the Buyer is obliged to provide correct personal data: name and surname, exact address, email address and contact telephone number.. 

3. Orders not confirmed within 5 consecutive business days are canceled and deleted from the online store system. bachasport.pl. 

4. Buyer, pursuant to the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended), has the right to withdraw from the concluded sales contract within 14 calendar days from the date of delivery of the goods, without giving any reason. To meet the deadline, it is sufficient to send the declaration before it expires. The original sales document must be attached to the returned item. If the returned item is one of several items in the order, bachasport.pl After receiving and accepting the goods, the Seller will issue a corrective invoice to the Buyer and return it to the Buyer’s address. The Buyer will bear the cost of returning the goods.. bachasport.pl declares that it does not accept goods sent at the expense of bachasport.pl. The returned goods can also be delivered in person to the registered office. bachasport.pl. The buyer is obligated to properly secure the returned goods to prevent damage in transit. If the delivered goods are incomplete or show signs of use, the store bachasport.pl returns the goods to the Buyer after informing him/her by phone. During the telephone conversation with the Consultant bachasport.pl The buyer will be informed about the address to which he should return the purchased goods. 

5. In the event of withdrawal from the contract, the amount due will be transferred to the Buyer’s bank account (in the event that the payment was made by direct transfer to the account bachasport.pl) or to the order address (in the case of cash on delivery) within 14 working days from the date of re-acceptance of the goods by the Seller. 

3.PAYMENT

1. In the store bachasport.pl It is possible to pay in the following ways:

o PayU, PayPal – Order processing begins after the payment is credited to the account bachasport.pl

about Bank transfer – Order processing begins after the payment is credited to the account bachasport.pl

about Cash – Order processing begins after order confirmation. Payment is due upon pickup at the store. bachasport.pl

2. The moment of payment is considered to be the moment the funds are credited to the Seller’s account.

3. The Buyer is obliged to pay the final amount, which is the sum of the purchase price of the goods plus the cost of transport, and in the case of the cash on delivery option, additionally the flat-rate cost of cash on delivery.. 

4. DELIVERY

1. In the store bachasport.pl There are the following delivery methods:

 o Personal collection at the bachasport.pl office

 o Delivery by courier after prepayment

 about Cash on delivery

2. The delivery time of the products is indicated on the store’s website. bachasport.pl and is usually 1 business day from the moment the payment is credited to the account bachasport.pl,  in exceptional cases, delivery time does not exceed 2 business days. Online store bachasport.pl will make every effort to ensure delivery of the goods within the specified time. If delivery of the goods within the above-mentioned time is impossible, the Buyer will be immediately informed by an employee of the online store. bachasport.pl. The maximum time for confirmation of delivery time is 48 hours.

3. In the case of so-called group purchases made using a purchased discount coupon, the delivery time may be up to 14 business days. bachasport.pl will make every effort to shorten this time to the necessary minimum.

4. Courier delivery is made via insured shipment (usually FEDEX or RABEN). Online store bachasport.pl reserves the right to change the courier company, also after the Buyer has placed the order.

4. The cost of delivery of the goods is fully covered by the Buyer.

5. Shipping costs:

o do order amount 99 PLN the delivery cost is 15.00 PLN

the when ordering over PLN 99 delivery is free

the when ordering table tennis tables the delivery cost is 100 PLN

the with the shipping option cash on delivery for orders up to PLN 99 the delivery cost is 20 PLN.

Very important! In the case of an order for a larger number of items that are heavy and/or large in size, the delivery cost may differ significantly from the cost stated on the website. bachasport.pl. In such a situation, please contact us: 32 302 97 18 or info@bachasport.pl

Courier shipments are delivered from Monday to Friday between 9:00 a.m. and 5:30 p.m. After receiving confirmation of shipment by bachasport.pl, Please direct any questions regarding the status of your shipment directly to the appropriate courier.

If you choose one of the additional courier services, regardless of the payment method, the Customer pays the additional fee to the courier. If you wish to use additional courier services, please provide this information in the delivery notes along with the type of service requested.

The cost of delivery of the goods is fully covered by the Buyer.

6. Receipt of damaged shipments

Upon receipt of the goods, the Buyer is responsible for checking the contents of the shipment and ensuring that it is free of any damage in the presence of the courier. If the goods are damaged, a damage report should be completed. The report should include the following information: date, time of delivery, description of the damage or missing goods, signatures of the forwarding company employee and the customer. The goods in question should be returned to the forwarding company employee along with the sales invoice. If the package contains more than one product, only the damaged one should be returned. The shipping costs are borne by the Seller. The forwarding company employee should immediately contact bachasport.pl. After receiving an explanation from the representative of the forwarding company, we contact the customer to make further decisions regarding re-shipping the goods or canceling the order and refunding the money..  

The customer may accept a damaged shipment if minor damage is detected. In this case, a damage report should also be completed and forwarded to the shipping company representative along with the invoice. The situation should be reported to the shipping company. bachasport.pl. After receiving an explanation from the representative of the forwarding company, we will contact the customer and send the missing parts..  

If damage to the goods during transport is noticed after the courier’s departure, please contact the shipping company immediately (the telephone number is provided on the consignment note) and arrange for the courier to arrive and prepare a report. The carrier is obligated to do so and prepare a report. All complaints directed to the carrier must be submitted within 7 days of receipt of the shipment. After this time, according to transportation law, complaints regarding damage to goods will not be considered. Damaged equipment should be in its original packaging and must not show any signs of use. In the case of large equipment, the equipment should have all the original manufacturer’s safety features.

NOTE: Replacing the equipment with a new one or receiving compensation from the insurance company is only possible on the basis of a written damage report.. 

7. Receiving heavy shipments

In accordance with applicable transportation law, the courier is not obligated to carry parcels weighing more than 31.5 kg up stairs. When picking up large items, please ensure that someone is present at home who can handle the heavy load. You can, of course, ask the courier for assistance, but please remember that this is not their responsibility.

8. Redelivery of an unclaimed shipment

If you are unavailable on the scheduled pickup date, the courier will leave a delivery note with information about when and where you can collect your shipment or arrange for a new delivery. Deliveries with delivery notice are free of charge. A shipment can be delivered a maximum of two times with delivery notices, after which it is returned to us. Re-delivery of the ordered product will be possible after the Buyer covers the costs of the re-delivery.

5. WARRANTY AND SERVICE

1. All products sold in the online store bachasport.pl are new and covered by the manufacturer’s or importer’s warranty.

2. The warranty period depends on the type of equipment and the manufacturer (see the warranty and returns tab).

3. Warranty cards that the Buyer receives with the goods are not stamped by default. A bill of lading is also included with the shipment and should be retained. In the event of a complaint, it will serve as proof of purchase. The warranty card will be stamped upon the first repair.

4. In the event of a failure of the purchased equipment during use, the Customer is obliged to contact the service point at ul. Kozielska 439 in Gliwice, tel.: 32 302 97 18, e-mail: serwis@bachasport.pl The service is open from Monday to Friday from 7:30 a.m. to 3:30 p.m.

5. Damaged goods should be sent to the service center along with a printed, legibly completed, and signed complaint form. The Buyer will send the product in question complete with all accessories and proof of purchase (receipt, invoice, or courier’s waybill) at their own expense. The return shipment with the repaired/replaced goods will be sent at the Seller’s expense, but only if the complaint was justified.

6. Complaints regarding incomplete products or those without proof of purchase will not be considered and any return of goods will only be made after payment of the shipping costs.

7. IMPORTANT: We do not accept complaints for goods that have not been previously reported by phone. The Buyer is responsible for delivering the item to our service center.

8. If you notice any mechanical damage during transport or missing goods, a complaint report must be completed upon receipt in the presence of the forwarder, signed by both the courier and the recipient. After receiving an explanation from the courier representative, we will contact the customer to make further decisions regarding re-shipping the goods or canceling the order and issuing a refund.

9. PLEASE NOTE! Due to the nature of the product, we recommend opening the package in the presence of the courier and checking for any damage during transport. If any damage is detected, a damage report will be required (the courier should have the appropriate form). If no report is completed, any complaints will not be accepted.

6. PRIVACY POLICY

I. General provisions

1. The words written in capital letters and not defined below have the meanings as in the Terms of Service.
2. This document defines the principles of processing and protection of personal data of Customers of this Website.
3. The controller of personal data (Personal Data) of Customers – natural persons – and users (data subjects) of the Website is Bacha Sport Sp. z o. o. with its registered office in Gliwice at ul. Kozielska 439, 44-164 Gliwice, e-mail: marketing@bachasport.pl, telephone: 32 302 97 14, entered into the register of entrepreneurs of the National Court Register maintained by the District Court in Gliwice,
   10th Commercial Division of the National Court Register under the KRS number 0000594954, the NIP number 9691616523, the REGON number 363368612.
4. Personal Data referred to in the Privacy Policy is information about an identified or identifiable natural person to whom the data relates, i.e. one who can be identified directly or indirectly, in particular on the basis of a feature such as: name and surname, identification number, location data, online identifier or one or more features defining the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person.
5. The Service Provider processes the Personal Data of data subjects in accordance with applicable regulations, in particular Polish law and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR).
6. Processing, within the meaning of the Privacy Policy, means an operation or set of operations performed on Personal Data or sets of Personal Data in an automated or non-automated manner, such as collecting, recording, organizing, structuring, storing, adapting or modifying, downloading, viewing.

II. Scope and purpose of collected data

1. Personal Data are processed by the Administrator on the Website in order to enable the use of the Website’s functionalities, including automatically when using the Website, i.e. in order to:
   1. Registration on the Website;
   2. concluding contracts via or available on the Website, in particular placing and executing an Order;
   3. efficient operation and functioning of the Website, including the Online Store, and ensuring the safety of their use, including the detection of abuses and carrying out analyses;
   4. fulfilling the obligations of the Service Provider, in particular complaints regarding contracts concluded on the Website or via the Website and the functioning of the Website;
   5. preparing and presenting advertisements and offers tailored to the interests and needs of persons whose Personal Data relate to, and receiving commercial information, in particular sending the ordered Newsletter by the Service Provider to the e-mail address indicated by the Customer;
   6. for the purpose of publishing the Content.
2. In order to:
   1. Registration on the Website – the following Personal Data are processed – name and surname, e-mail address, Password, IP address, cookies;
   2. concluding contracts via or available on the Website, in particular placing and executing an Order – the following Personal Data are processed: name and surname, address (street, house number, town and postal code), contact telephone number, order number, IP address, cookies or other data provided by the Service Provider on the Website or during contact with the Customer;
   3. for the efficient operation and functioning of the Website, including the Online Store, and to ensure the safety of their use, including the detection of abuses, the creation of reports and analyses, including statistics on the viewing of subpages of the Website – the following Personal Data are processed – listed in point 8 b;
   4. fulfilling the obligations of the Service Provider, in particular complaints regarding contracts concluded on the Website or via the Website and the functioning of the Website – the following Personal Data are processed – name, surname, e-mail, telephone number, address (street, house number, town and postal code), IP address, cookies;
   5. preparing and presenting advertisements and offers tailored to the interests and needs of persons whose Personal Data relate to, and receiving commercial information, in particular sending the ordered Newsletter by the Service Provider to the e-mail address indicated by the Customer – the following Personal Data are processed: first name, last name, gender, date of birth, e-mail, telephone number, address (street, house number, town and postal code), IP address, cookies;
   6. publication of Content – ​​the following Personal Data are processed: name, surname, e-mail, username, IP address, cookies.

III. Legal basis for processing Personal Data

1. The legal basis for the processing of Personal Data is:
   1. consent of the person whose Personal Data relates to their processing;
   2. necessity to perform contracts concluded on or through the Website, or to take actions requested by the person to whom the Personal Data relates before concluding the contract;
   3. necessity to fulfil a legal obligation incumbent on the Service Provider;
   4. legitimate interests pursued by the Service Provider or by a third party, such as electronic payment operators or other interests pursued in connection with the functionality of the Website, provided that this basis for the processing of Personal Data does not apply to children.

IV. Period of processing of personal data

1. Personal Data collected on the Website will be stored for accounting purposes for a maximum period of 5 years, counted from the end of the calendar year in which the tax payment deadline related to the contract concluded on or through the Website expired. To the extent otherwise justified by the processing purposes, Personal Data will be stored for as long as there is a legal basis for their processing, unless applicable law requires a longer storage period, e.g., for use in proceedings concerning the operation of the Website. At the end of the storage period, personal data will be deleted or anonymized.

V. Voluntary provision of personal data

1. Providing Personal Data on the Website is voluntary, but necessary for the implementation of one or more of the purposes of processing Personal Data defined in point 7 above, which the Service Provider will not be able to implement if Personal Data is not provided on the Website, respectively for one or more of the purposes defined in point 7 above.

VI. Profiling of Personal Data

1. Personal Data will be processed in an automated manner. The following data will be used for this purpose: name, surname, address, telephone number, e-mail address, computer IP, cookies, preferred purchase methods/delivery addresses), in order to adapt marketing information and fulfill the order.

VII Cookies

1. The Service Provider informs that when using the Website, Personal Data is also collected automatically in the Website’s system logs, through Cookies.
2. The Service Provider uses cookies to collect information related to the Customer’s use of the Website. Cookies are IT data, in particular small text files, saved and stored on devices through which the Customer uses the Website, enabling:
   1. maintaining the Customer’s session (after logging in), thanks to which the Customer does not have to re-enter the Login and Password on each subpage of the Website,
   2. adapting and optimizing the Website to the needs of customers,
   3. personalization of marketing messages,
   4. ensuring the security and reliability of the Website.
   5. remembering the contents of your shopping cart;
   6. creating statistics and viewership reports on the website’s operation.
3. The Website uses session cookies, which are deleted after closing the web browser window, as well as persistent cookies, which are saved for a specified period of time on the devices through which the Customer uses the Website.
4. The Customer may independently and at any time change the cookie settings, specifying the conditions for their storage and access by Cookies to the Customer’s Device. The Customer may change the settings referred to in the preceding sentence using the web browser settings or through the service configuration. These settings may be changed, in particular, to block the automatic handling of Cookies in the web browser settings or to notify each time Cookies are placed on the Customer’s Device. Detailed information about the possibilities and methods of handling Cookies is available in the Customer’s software (web browser) settings.
5. The Customer may delete Cookies at any time using the functions available in the web browser he or she uses.
6. Restricting the use of cookies may affect some of the functionalities available on the Website.

VIII Rights and obligations of the Service Provider

1. The Service Provider reserves the right to disclose selected Personal Data to competent authorities or third parties who submit a request for such information, based on an appropriate legal basis, in accordance with applicable law.
2. The Service Provider declares that it entrusts the processing of Personal Data, on the basis of a written agreement concluded in accordance with applicable regulations, to entities providing the Service Provider with hosting, courier services, administration, maintenance and management of the Website, as well as services in the field of message optimization and management of promotional campaigns.
3. The Service Provider declares that it entrusts the processing of the Customer’s Personal Data to entities providing services to the Service Provider or directly to the Customer to the extent necessary to use the Website, including the execution of contracts, in particular Orders, consideration of complaints and the use of financial services available in the Online Store, on the basis of a written agreement concluded in accordance with applicable regulations.

IX Processing of Personal Data by Processors

1. Processors within the meaning of the Privacy Policy are entities referred to in points 23 and 24, which process Personal Data on behalf of the Service Provider.
2. The Processor is authorized and has the right to process Personal Data only for the purposes and to the extent specified in the Privacy Policy.
3. Personal Data may be processed only in Poland, a Member State of the European Union (EU) or a signatory to the Agreement on the European Economic Area (EEA).
4. The Processor processes the entrusted Personal Data in accordance with applicable legal provisions, in particular the Processor:
   1. applies technical and organizational measures required by law, in particular regarding the security of Personal Data processing.
   2. applies measures to ensure: i) the ability to continuously ensure the confidentiality, integrity, availability and resilience of processing systems and services; ii) the ability to promptly restore the availability and access to personal data in the event of a physical or technical incident; iii) regular testing, measuring and assessing the effectiveness of technical and organisational measures to ensure the security of processing.
   3. applies Personal Data security measures at a level no lower than that used by the Service Provider.
5. The Processor may amend, delete, or block Personal Data being processed only upon the Data Controller’s instruction. If a data subject requests the Processor directly to amend or delete their Personal Data, the Processor shall immediately, but no later than 5 business days, forward such request to the Service Provider.
6. The Processor should not process Personal Data for any purpose other than fulfilling the obligations set out in the Privacy Policy. The Processor may not disclose Personal Data to third parties.
7. The Processor is liable to the person whose Personal Data are processed for any damage that the person may suffer as a result of the Processor’s actions and omissions.

X Rights and obligations of the person whose Personal Data is processed

1. Every customer has the right to:
   1. access to your Personal Data, the right to rectify it, delete it and the right to request restriction of processing.
   2. object to the processing of Personal Data, withdraw consent to the processing of Personal Data for one or more purposes for which it was granted, at any time without affecting the lawfulness of processing based on consent before its withdrawal, as well as the right to transfer your Personal Data.
2. In order to exercise the rights referred to in point 32 a) above, please send an e-mail to the following address: marketing@bachasport.pl or call 32 302 97 14.
3. In order to exercise the rights referred to in point 32 b) above, please send an e-mail to the following address: marketing@bachasport.pl by entering the word “objection” or “withdrawal of consent” in the title, call 32 302 97 14 and inform about the objection or withdrawal of consent, or send written information about the withdrawal of consent to receive commercial information to the address of the Service Provider: Bacha Sport Sp. z o. o., ul. Kozielska 439, 44-164 Gliwice, with the note PERSONAL DATA.
4. If the Customer places any personal data of other people on the Website (including their name, address, telephone number or e-mail address), they may do so only if they do not violate applicable law and the personal rights of such people.
5. The Customer is entitled to use Personal Data and content made available by other persons on the Website only in connection with the use of the Website and with their consent in a manner consistent with the provisions of applicable law, unless they obtain the consent of these other persons to process their Personal Data and their content within the scope or for the purpose provided for in the Privacy Policy and going beyond the use of the Website.
6. Every Customer has the right to lodge a complaint with the authority supervising the processing of Personal Data.

XI Personal Data Protection

1. The Service Provider declares that it makes every effort to provide Customers with a high level of security in the use of the Website and for this purpose:
   1. applies technical and organizational measures required by law, in particular regarding the security of Personal Data processing;
   2. applies measures to ensure: i) the ability to continuously ensure the confidentiality, integrity, availability and resilience of processing systems and services; ii) the ability to promptly restore the availability and access to Personal Data in the event of a physical or technical incident; iii) regular testing, measuring and assessing the effectiveness of technical and organisational measures to ensure the security of processing.
2. Any events affecting the security of information and data transmission, including suspected sharing of files containing viruses and other files of a similar nature or other than files with destructive mechanisms, should be reported to the Service Provider via e-mail: marketing@bachasport.pl

XII Final Provisions

1. In matters not regulated in the Privacy Policy, legal provisions regarding the processing of Personal Data, including the GDPR, shall apply.
2. The Website Administrator reserves the right to change the privacy policy if required by applicable law, if the technological conditions of the Website’s operation change, or if the change introduces a standard higher than the minimum required by law. With each change, a new version of the Privacy Policy will appear on the Website and will be effective from the date of its posting.

 

 

7. FINAL PROVISIONS 

1. All information regarding product specifications comes from materials published by manufacturers and is provided by BACHA SPORT, which reserves the right to any errors. 

2. Differences in the appearance of goods sold in the online store bachasport.pl resulting from individual settings of computer equipment (color of the product, proportions of the product, etc.) do not constitute grounds for complaint regarding the purchased goods. 

3. All products and names mentioned are used for identification purposes only and may be registered trademarks of their respective owners.. 

4. Placing an order in the online store bachasport.pl is tantamount to consent to the storage and processing of personal data contained in the order by BACHA SPORT, in accordance with the applicable provisions of the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended). 

5. Disputes arising from the performance of the purchase and sale agreement will be resolved by a common court having jurisdiction over the Seller’s registered office.. 

6. In matters not regulated by this agreement, the relevant provisions of the Civil Code and the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended) shall apply.

7. Placing an order in the online store bachasport.pl means full acceptance of these regulations.

8. None of the provisions of these regulations are intended to violate the Customer’s rights. Nor may they be interpreted as such, because in the event of any inconsistency of any part of the regulations with applicable law, the Seller declares unconditional compliance with and application of that law in place of the challenged provision of the regulations.

9. The current version of the Terms and Conditions is always available to the Customer in the Terms and Conditions tab. During order fulfillment and throughout the entire period of after-sales support, the Terms and Conditions accepted by the Customer when placing the order apply. This is unless the Customer deems them less favorable than the current version and informs the Seller of their choice to use the current version.

10. The Seller guarantees the Customer that the online store will operate correctly in the following browsers: IE version 7 or newer, FireFox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest versions of JAVA and FLASH installed, on screens with a horizontal resolution above 1024 px. The use of third-party software that affects the operation and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, Safari may affect the correct display of the store, therefore, in order to obtain the full functionality of the bachasport.pl store, all of them should be disabled.

8. COPYRIGHT

All rights reserved! Republication and distribution of content and copyrighted photographs published on the website is prohibited. bachasport.pl by administrators and editorial staff bachasport.pl. Copying is permitted only with permission. bachasport.pl. Copyright infringement is a punishable offense. All copyright infringements will be handled in civil or criminal courts.