Official Distribution and Service – Guide

We receive disturbing signals from customers about problems with receiving appropriate service support after purchasing equipment. Recently, the inquiries concerned mainly Z-series brands Reebok Fitness (magnetic elliptical Z7, programmable elliptical cross trainer Z9, magnetic bike Z7, Z9 programmable bike, Z8 electric treadmill, Z9 electric treadmill) & nbsp; unfortunately, the situation applies only to the equipment purchased outside the official distribution route in our country.

As an official source of sales in Poland, you can only treat Bacha Sport and its partners’ network. In the case of such a purchase, the customer, both during and after the warranty period, can count on professional support and help. We cannot be held responsible for products purchased from another source. The only thing we can do is warn against this type of purchase.

from the inspection carried out & nbsp; The market concludes that the largest amount of this type of equipment is sold via allegro.pl auction sites. Of course, we do not suggest that every seller on Allegro does not have equipment from an official distribution source. So how to recognize an official seller and make a decision to buy from him? Below we have prepared a short instruction on how to protect yourself from a bad decision. We realize that the purchase of fitness equipment is an important decision, because the equipment should serve us for many years to come.
In the case of purchase from unofficial sources, you can meet with a lack of professional support and a lack of help in the event of a possible repair. Thus, the equipment may not be suitable for further use. Therefore, it is worth considering whether the apparent savings when buying will not cause us more worries and costs during the operation of the equipment.

What to look for and what to ask when buying fitness equipment:

1. Slightly low price – the prices of the product may of course differ to some extent, but the grossly low price should raise our doubts. The quality of this type of equipment has its value, which the official seller cannot reduce.

2. Ask the seller about the source of purchase and his permission to sell the equipment of a given brand.

3. Ask if the equipment is brand new.

4. Ask the seller for detailed warranty conditions, including:

   • Guarantee period
   • The procedure and time of complaint handling
   • mode and time of operation in & nbsp; if necessary to repair the equipment (e.g. does the service technician arrive at the address indicated, is the equipment sent by courier, at whose expense?)
   • mode and time of operation in & nbsp; if the equipment needs to be replaced (e.g. I have to wait a long time for new equipment)
   • Where is the service point
   • whether the service is equipped with appropriate spare parts.

If you still have doubts, you can always ask sales office the official distributor of a specific brand of equipment. Then you will definitely avoid a mistake when buying, and thus unnecessary worries in the future.